Ordering & Payment

1. How can I place an order?

You can place your order by contacting Awal Motors through our website, phone, or social media channels. Simply provide your vehicle details and required tyre size/model, and our team will assist you with the order.

2. How do I know which tyre is right for my vehicle?

Our team can help you choose the correct tyre based on your vehicle model, tyre size, usage, and driving requirements. You can also contact us for professional recommendations before placing your order.

3. What payment methods are available?

We offer convenient payment options depending on your order and location. Our team will confirm the available payment method and payment details when you place your order.

4. Do I need to make payment before receiving my order?

Payment terms may vary depending on the product, order type, and delivery method. Our team will clearly inform you about the required payment before confirming your order.

5. Can I cancel or change my order after placing it?

Order changes or cancellations may be possible before the order is processed or dispatched. Please contact Awal Motors as soon as possible if you need to make any changes to your order.

After sales

1. Do you provide after-sales support?

Yes. Awal Motors provides after-sales support to help customers with product-related queries, tyre usage, maintenance, and other service requirements.

2. What should I do if I face a problem with my tyre after purchase?

If you experience any issue with your tyre, please contact our customer service team with your purchase details. Our team will review the issue and guide you through the appropriate solution.

3. Do you provide tyre warranty support?

Warranty support may be available for eligible products according to the manufacturer’s warranty terms and conditions. Our team can assist you with the warranty process when applicable.

4. Can I get help with tyre maintenance and care?

Yes. Our team can provide guidance on proper tyre pressure, rotation, alignment, balancing, and general tyre care to help improve tyre life and driving performance.

5. How can I contact Awal Motors for after-sales support?

You can contact Awal Motors through our official website, phone, or social media channels. Our team will be happy to assist you with your after-sales requirements.

Refund

1. Can I request a refund after purchasing a product?

Refunds may be available for eligible products depending on the condition of the product, order status, and applicable refund policy. Please contact Awal Motors for assistance.

2. In which situations can I receive a refund?

A refund may be considered if the product is defective, damaged, incorrectly supplied, or does not match the confirmed order, subject to verification and applicable terms.

3. Can I get a refund if I change my mind after purchasing?

Refund eligibility may vary depending on whether the product has been used, installed, or delivered. Please contact our team as soon as possible to discuss your request.

4. How long does it take to receive a refund?

Once your refund request is approved, the processing time may depend on the payment method and financial service provider. Our team will inform you about the expected timeframe.

5. How can I request a refund?

To request a refund, contact Awal Motors with your order or purchase details and explain the reason for your request. Our team will review the case and guide you through the refund process.